FREQUENTLY ASKED QUESTIONS
Very sorry for the inconvenience! First, double check which shipping carrier delivered your order and then follow the instructions below.
US POST OFFICE:
If your tracking information shows that your package was delivered but you can't find it:
1) Carrier may have placed it in a safer location, please check:- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
3) Check with others in your house that may have accepted it.
4) In rare cases, a package may show as 'delivered' but could take additional 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
FEDEX:
As soon as you notice the package has not been received, check with your neighbors to see if they may have accidentally received the package. If not, contact FedEx immediately.
Have all your tracking information handy as that will expedite the inquiry process. They should be able to retrieve the package from whomever they delivered it to, or they can search the truck and determine if the package was actually delivered.
UPS:
If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, start an online claim with UPS as soon as possible.
Yes! Shipping costs can be calculated using our shipping calculator once the products have been placed into the shopping cart at checkout. We do not mark up our shipping costs at all. The rates you see are the rates the carrier charges us.
Duties and fees may apply to your order and will vary based upon the country of destination, items ordered, and shipping method required. You, the customer, are responsible for all shipping and import fees associated with your order including return shipping if the import fees are not paid in a timely manner and the order is returned. For more info, check out our Shipping Policy.Every wool blanket we sell is the same size and weight excluding our 78" x 96" 100% Virgin Wool Blankets. The main difference is the color. Military wool blankets are solid colors, Backwoods wool blankets are plaid patterned and Rainier wool blankets all have stripes.
Besides the color, three of the wool blankets we sell are made from 70% wool versus 80% wool (Lava Canyon, Lake Washington and Sunset Peak). Due to the more complex pattern of these 3 blankets, more synthetic fibers were added so that they could hold up to machine washing.
Wool, being a heavier material, needs a stronger synthetic thread in order to maintain its binding. The synthetic fibers that are incorporated are longer which help make the blanket machine washable.
Every Arcturus wool blanket is triple-washed during production so you can use it right away. However, at some point you'll probably want to wash it. To ensure your blanket lasts a lifetime, please follow these instructions:
1) If you purchased our 78" x 96" queen size 100% virgin wool blanket, we only recommend dry cleaning. Please do not machine wash.
2) If you purchased any of our other wool blankets, we recommend spot cleaning your blanket with a damp cloth first. If your entire blanket is soiled, dry cleaning your wool blanket or hand-washing the blanket in a tub or large sink works great. If hand-washing, just use some lukewarm water and a small bit of wool-specific detergent to clean up your blanket. Here's a great YouTube video explaining how to wash a wool blanket. These options should substantially reduce the natural shedding of a recycled wool blanket.
If you do choose to launder at home with a washing machine, use a front load washing machine only. Do not use top loaders with a center agitator as they can cause damage and will increase shedding. Like all loom-woven blankets, it is normal for some minimal shedding and shrinkage to occur during the first few washes.
Shedding is common and will naturally go away over time. Using a fabric shaver or a soft vacuum attachment can help reduce the fuzz. If you have a full power vacuum, use a lower power handheld model instead.
Thank you so much for purchasing an Arcturus wool blanket. If you have any further questions about how to care for your wool blanket, please reach out to our team and we will be happy to help!
Some people notice a particular smell with wool products - that’s called lanolin! It can smell different to different people and, while it’s naturally occurring, it should fade over time. However, because every bit of wool strand is different from the next, you may receive a blanket with a little more scent than the next. If you’d like to speed up the process, you can air out your blanket outside while keeping it dry. The smell should dissipate over time but it's not an immediate process.
You might be asking, "Can't I just order my normal size?" Not necessarily. Our sizing chart doesn't follow standard sizing and the anorak is not designed to be worn the same way a regular jacket is. Its oversized design allows for layering underneath and increased maneuverability.
To find your size, take your measurements and then consult our size guide. We recommend selecting a size that’s 6-8'' greater than your bare chest measurement. Please note that this is our suggestion and 6-8'' may be too little or too much depending on your body type or personal preference.
How should my anorak fit me? Our anoraks have an oversized design to protect your vitals and keep you warm. The sleeve cuff should fall around your first thumb knuckle so that if you make a fist, your whole hand is covered.