WE'RE NOT HAPPY UNTIL YOU ARE.
If you have any issues with a product you purchased, you can return it for a full refund minus shipping costs within 30 days of receiving the order. Please see additional conditions below as some items have exceptions.
General Return Policy Requirements:
- Start the return process within 30 days of receiving the product.
- The product must be in new and original condition. It must also be in the original packaging. If opened, items are ineligible for a refund.
- Ghillie suits may not be returned once they have been worn.
- You are responsible for the return shipping costs.
- Returns will not be accepted after 30 days. Holiday season gift exceptions apply.
- Sales of clearance items are final. No refunds or exchanges will be offered.
Please do not ship your order back without contacting us first. If you have any questions or issues with the product, please do not hesitate to contact us with your order number and we'll make it right.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are not responsible for returns that are lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that that a refund has been issued. If your refund is rejected, you will be notified.
Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order number and we'll make it right.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of the return. Once the returned item is received, an electronic gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.