Shipping Policy

Please note, COVID-19 continues to impact our shipping partners and and delivery times are no longer guaranteed. You may experience delivery delays for your order. If your order has been delayed or you would like updated information on delivery times to your area, please see our COVID-19 Shipping Update

At Arcturus, your order is processed immediately and normally ships within 24 hours (this excludes weekends or holidays). We ship 90% of our products within one business day. If we are out of stock on an item, you will be notified via email immediately. If a delay is inconvenient, please notify us. 

You are responsible for correctly entering your address at checkout. We are not responsible for packages that are undeliverable because of an error in your shipping address.

UNITED STATES (LOWER 48)

Within the contiguous US, our standard shipping rates are free for orders over $50.

AK/HI/PR shipping fees still apply and are calculated based on the weight of your order. 

Our standard shipping method is either FedEx Ground, UPS Ground or the United States Postal Service Priority Mail. If you can only receive mail at a PO box, please call us before placing an order so that we can use the correct shipping service. 

INTERNATIONAL SHIPPING

We ship internationally. Shipping costs can be calculated using our shipping calculator once the products have been placed into the shopping cart at checkout. Please note, we are subject to ITAR regulations on certain products, so we may not be able to send sensitive technology to foreign governments. 

Duties and fees may apply to your order and will vary based upon country of destination, items ordered, and shipping method required. You, the customer, are responsible for all shipping and import fees associated with your order including return shipping if the import fees are not paid in a timely manner and the order is returned.

International orders are shipped using FedEx, UPS or USPS Priority Mail International. It usually takes from 3-10 business days for an international shipment to arrive depending on your country*. 

*For many major markets. Actual number of days may vary based on origin, destination, and customs delays.

UNDERSTANDING SHIPPING DAYS

Shipping days, as calculated by FedEx, UPS or the USPS, are business days. Shipping days do not include the day that the package was shipped. If an order is placed on Monday, it will be shipped on Tuesday. Overnight shipping means that the package will be delivered on Wednesday. Two-day shipping means that the package will be delivered on Thursday and so forth.

Note that a Monday order with overnight shipping does not mean you will receive the order on Tuesday. Likewise, a Thursday order with overnight shipping will ship on Friday and arrive on Monday. Weekends and holidays do not count as a shipping day. If you absolutely need an order the next day, please call us at (888) 604-7868 to see if we can arrange shipment on the same day.

Please note, delivery times are dependent upon the shipping carrier and are not guaranteed.