At Arcturus, your order is processed immediately and normally ships within 1-2 days (this excludes weekends or holidays). If we are out of stock on an item, you will be notified via email immediately. If a delay is inconvenient, please notify us.
You are responsible for correctly entering your address and contact information at checkout. We are not responsible for packages that are undeliverable because of an error in your shipping address.
UNITED STATES (LOWER 48)
Within the contiguous US, our standard shipping rates are free for orders over $50.
AK/HI/PR shipping fees still apply and are calculated based on the weight of your order.
Our standard shipping methods include FedEx Ground, UPS Ground or the United States Postal Service Priority Mail. However, other shipping carriers may be used. If you can only receive mail at a PO box, please call us before placing an order so that we can use the correct shipping service.
Orders shipped to a military address are charged a flat rate shipping fee based on the total order amount.
We ship internationally. Shipping costs can be calculated using our shipping calculator once the products have been placed into the shopping cart at checkout. We do not mark up our shipping costs at all. The rates you see are the rates the carrier charges us.
Duties and fees may apply to your order and will vary based upon country of destination, items ordered, and shipping method required. You, the customer, are responsible for all shipping and import fees associated with your order including return shipping if the import fees are not paid in a timely manner and the order is returned.
International orders are shipped using FedEx, UPS or USPS Priority Mail International. It usually takes from 3-10 business days for an international shipment to arrive depending on your country*.
*For many major markets. Actual number of days may vary based on origin, destination, and customs delays.
Please note, we are subject to ITAR regulations on certain products, so we may not be able to send sensitive technology to foreign governments.
UNDERSTANDING SHIPPING DAYS
Shipping days, as calculated by FedEx, UPS or the USPS, are business days. Shipping days do not include the day that the package was shipped. If an order is placed on Monday, it will be shipped on Tuesday. Overnight shipping means that the package will be delivered on Wednesday. Two-day shipping means that the package will be delivered on Thursday and so forth.
Note that a Monday order with overnight shipping does not mean you will receive the order on Tuesday. Likewise, a Thursday order with overnight shipping will ship on Friday and arrive on Monday. Weekends and holidays do not count as a shipping day. If you absolutely need an order the next day, please call us at (888) 604-7868 to see if we can arrange shipment on the same day.
Please note, delivery times are dependent upon the shipping carrier and are not guaranteed.