Very sorry for the inconvenience! First, double check which shipping carrier delivered your order and then follow the instructions below.
US POST OFFICE:
If your tracking information shows that your package was delivered but you can't find it:
Carrier may have placed it in a safer location, please check:
Any area out of potential weather hazards
Exterior doors and any locations where the package could be placed
Check your mailbox again as some packages come separately from your regular mail.
Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
As soon as you notice the package has not been received, check with your neighbors to see if they may have accidentally received the package. If not, contact FedEx immediately.
Have all your tracking information handy as that will expedite the inquiry process. They should be able to retrieve the package from whomever they delivered it to, or they can search the truck and determine if the package was actually delivered.
If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
Yes! Shipping costs can be calculated using our shipping calculator once the products have been placed into the shopping cart at checkout. We do not mark up our shipping costs at all. The rates you see are the rates the carrier charges us.
Duties and fees may apply to your order and will vary based upon the country of destination, items ordered, and shipping method required. You, the customer, are responsible for all shipping and import fees associated with your order including return shipping if the import fees are not paid in a timely manner and the order is returned. For more info, check out our Shipping Policy.
Your Arcturus blanket is loom-woven with 80% recycled wool (Note: Our Lava Canyon and Lake Washington blankets are made from 70% wool). The rest of the blanket is made up of hypoallergenic, synthetic fibers for durability. Our blankets have been triple washed during the production process, so it’s ready to be used right away. Some people notice a particular smell with wool products - that’s called lanolin! It’s naturally occurring and should fade over time. However if you’d like to speed up the process, you can air out your blanket for a day or two outside while keeping it dry.
We highly recommend dry cleaning your wool blanket or hand-washing the blanket in a tub or large sink (trust us - it’s not as bad as you think!). If hand-washing, just use some lukewarm water and a small bit of wool-specific detergent to clean up your blanket. These options should substantially reduce the natural shedding of a recycled wool blanket.
If you do choose to launder at home with a washing machine, use a front load washing machine only. Top loaders with a center agitator can potentially cause damage and will increase shedding. Only use wool-specific detergents on a cold, gentle cycle and air/line dry only. Spot cleaning your blanket with a damp cloth works too.
Shedding is common and will naturally go away over time. Using a fabric shaver or a soft vacuum attachment can help reduce the fuzz. If you have a full power vacuum, use a lower power handheld model instead.
Thank you so much for purchasing an Arcturus wool blanket. If you have any further questions, please reach out to our team and we will be happy to help!
Shedding is common with loom-woven blankets and using a fabric shaver or a smooth vacuum attachment can help reduce the fuzz. If you have a full power vacuum, use a lower power handheld model instead. After a few washes (see "how do I care for my wool blanket?" section above) and a few good shakes outside, the shedding should decrease.
Some people notice a particular smell with wool products - that’s called lanolin! It’s naturally occurring and should fade over time. However, because every bit of wool strand is different from the next, you may receive a blanket with a little more scent than the next. If you’d like to speed up the process, you can air out your blanket for a day or two outside while keeping it dry.
Your wool blanket is triple washed during production so there's no need to wash it immediately. However, if you need to wash your wool blanket, we recommend hand washing in cool water (a partially filled bathtub works great for this) using a detergent formulated for wool garments. You may also machine wash your blanket separately in cold water using a gentle cycle - but do not use a washer that contains a center agitator. Use your washer's spin cycle to remove excess water - then line dry or lay flat to dry away from direct heat. Like all loom-woven blankets, it is normal for some minimal shedding and shrinkage to occur during the first few washes.
We've created a size chart image which you can find either in the product description or amongst the product photos. The size chart image will list the waist, chest and height measurements to help you determine which size ghillie suit will fit best.
For best results, use only non-bleach, scent-removing detergent and wash by hand in cold water. You may also machine wash the 3D Leaf Suit separately in cold water on a delicate cycle. Do not machine wash the Ghost Ghillie Suit or Warrior Ghillie Suit. Hang to dry.
Because humans and animals identify shapes, the ghillie suits unusual silhouettes help conceal the wearer. The long threads or 3D leaves break up the outline of the person, making you more hidden than ever before.
If we didn't answer your question here, send us a message through our Contact Us page or give us a call at (888) 604-7868. Our office hours are Monday - Friday, 8AM to 5PM Pacific Time. We'll get back to you as soon as we can!