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HOW DO I CARE FOR MY WOOL BLANKET?

Your Arcturus blanket is loom-woven with 80% recycled wool (Note: Our Lava Canyon, Lake Washington and Sunset Peak wool blankets are made from 70% wool). The rest of the blanket is made up of hypoallergenic, synthetic fibers for durability. Our blankets have been triple washed during the production process, so it’s ready to be used right away.

Some people notice a particular smell with wool products - that’s called lanolin! It’s naturally occurring and should fade over time. However if you’d like to speed up the process, you can air out your blanket for a day or two outside while keeping it dry.

We highly recommend dry cleaning your wool blanket or hand-washing the blanket in a tub or large sink (trust us - it’s not as bad as you think!). If hand-washing, just use some lukewarm water and a small bit of wool-specific detergent to clean up your blanket. These options should substantially reduce the natural shedding of a recycled wool blanket.

If you do choose to launder at home with a washing machine, use a front load washing machine only. Do not use top loading washing machines with a center agitator as this will cause damage and will increase shedding. Only use wool-specific detergents on a gentle cycle or wool cycle and air/line dry only. Spot cleaning your blanket with a damp cloth works too.

Shedding is common and will naturally go away over time. Using a fabric shaver or a soft vacuum attachment can help reduce the fuzz. If you have a full power vacuum, use a lower power handheld model instead. If you have any further questions, please reach out to our team and we will be happy to help!

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WHAT IS THE DIFFERENCE BETWEEN YOUR WOOL BLANKETS?

Every wool blanket we sell is the same size and weight excluding the 78" x 96" 100% Virgin Wool Blanket. The main difference is the color. Military wool blankets are solid colors, Backwoods wool blankets are plaid patterned and Rainier wool blankets all have stripes. 

Besides the color, three of the wool blankets we sell are made from 70% wool versus 80% wool (Lava CanyonLake Washington and Sunset Peak). Due to the more complex pattern of these 3 blankets, more synthetic fibers were added so that they could hold up to machine washing. 

Wool, being a heavier material, needs a stronger synthetic thread in order to maintain its binding. The synthetic fibers that are incorporated are longer which help make the blanket machine washable.

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HOW DO I CARE FOR MY 3D LEAF SUIT OR GHILLIE SUIT?

For best results, use only non-bleach, scent-removing detergent and wash by hand in cold water. You may also machine wash the 3D Leaf Suit separately in cold water on a delicate cycle. Do not machine wash the Ghost Ghillie Suit or Warrior Ghillie Suit. Hang to dry.

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WHAT DO I DO IF I RECEIVED A DEFECTIVE ITEM?

Please contact us with your order number and a picture of the item that is defective. We'll take care of things from there.

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WHY DOES MY WOOL BLANKET SMELL?

Some people notice a particular smell with wool products - that’s called lanolin! It’s naturally occurring and should fade over time. However, because every bit of wool strand is different from the next, you may receive a blanket with a little more scent than the next. If you’d like to speed up the process, you can air out your blanket for a day or two outside while keeping it dry.

Your wool blanket is triple washed during production so there's no need to wash it immediately. However, if you need to wash your wool blanket, we recommend hand washing in cool water (a partially filled bathtub works great for this) using a detergent formulated for wool garments. You may also machine wash your blanket separately in cold water using a gentle cycle - but do not use a washer that contains a center agitator. Use your washer's spin cycle to remove excess water - then line dry or lay flat to dry away from direct heat. Like all loom-woven blankets, it is normal for some minimal shedding and shrinkage to occur during the first few washes.

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WHY IS MY WOOL BLANKET SHEDDING?

Shedding is common with loom-woven blankets and using a fabric shaver or a smooth vacuum attachment can help reduce the fuzz. If you have a full power vacuum, use a lower power handheld model instead. Give the blanket a few good shakes outside to get rid of any loose fibers. The shedding should diminish over time but it's not an immediate process.

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HOW DO I FIND MY ANORAK SIZE?

You might be asking, "Can't I just order my normal size?" Not necessarily. Our sizing chart doesn't follow standard sizing and the anorak is not designed to be worn the same way a regular jacket is. Its oversized design allows for layering underneath and increased maneuverability.

To find your size, take your measurements and then consult our size guide. We recommend selecting a size that’s 6-8'' greater than your bare chest measurement. Please note that this is our suggestion and 6-8'' may be too little or too much depending on your body type or personal preference.

How should my anorak fit me? Our anoraks have an oversized design to protect your vitals and keep you warm. The sleeve cuff should fall around your first thumb knuckle so that if you make a fist, your whole hand is covered.

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HOW DO I MAKE SURE I ORDER THE RIGHT SIZE 3D LEAF SUIT OR GHILLIE SUIT?

We've created a size chart image which you can find either in the product description or amongst the product photos. The size chart image will list the waist, chest and height measurements to help you determine which size ghillie suit will fit best.

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WHY SHOULD I BUY A 3D LEAF SUIT OR A GHILLIE SUIT?

Because humans and animals identify shapes, the ghillie suits unusual silhouettes help conceal the wearer. The long threads or 3D leaves break up the outline of the person, making you more hidden than ever before.

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CAN YOU MAKE CUSTOM ARCTURUS PRODUCTS FOR ME?

Unfortunately, we cannot make custom products. However, we are constantly upgrading our gear! If you have an idea or have feedback, please contact us and we’ll pass it along to our Development Team.

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HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

If we didn't answer your question here, send us a message through our Contact Us page or give us a call at (888) 604-7868. Our office hours are Monday - Friday, 8AM to 5PM Pacific Time. We'll get back to you as soon as we can!

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WHAT DO I DO IF MY PACKAGE IS DELIVERED BUT NOT RECEIVED?

Very sorry for the inconvenience! First, double check which shipping carrier delivered your order and then follow the instructions below.

US POST OFFICE:

If your tracking information shows that your package was delivered but you can't find it:

1) Carrier may have placed it in a safer location, please check:

- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed

2) Check your mailbox again as some packages come separately from your regular mail.

3) Check with others in your house that may have accepted it.

4) In rare cases, package may show as 'delivered' but could take additional 24 hours.

If it has been over 24 hours from the 'delivered' status, to save time a service request maybe sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

FEDEX:

As soon as you notice the package has not been received, check with your neighbors to see if they may have accidentally received the package. If not, contact FedEx immediately.

Have all your tracking information handy as that will expedite the inquiry process. They should be able to retrieve the package from whomever they delivered it to, or they can search the truck and determine if the package was actually delivered.

UPS:

If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, start an online claim with UPS as soon as possible. 

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DO YOU SHIP INTERNATIONALLY? WHAT IS THE COST?

Yes! Shipping costs can be calculated using our shipping calculator once the products have been placed into the shopping cart at checkout. We do not mark up our shipping costs at all. The rates you see are the rates the carrier charges us.

Duties and fees may apply to your order and will vary based upon the country of destination, items ordered, and shipping method required. You, the customer, are responsible for all shipping and import fees associated with your order including return shipping if the import fees are not paid in a timely manner and the order is returned. For more info, check out our Shipping Policy.

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WHERE ARE YOU LOCATED?

Arcturus is located in Vancouver, Washington, USA. We do not sell directly to the public from our warehouse - we are an online retailer only.

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HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

If we didn't answer your question here, send us a message through our Contact Us page or give us a call at (888) 604-7868. Our office hours are Monday - Friday, 8AM to 5PM Pacific Time. We'll get back to you as soon as we can!

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WHAT IS YOUR RETURN POLICY?

We're not happy until you are. Check out our return policy for more information. Arcturus is located in Vancouver, Washington, USA. We do not sell directly to the public from our warehouse - we are an online retailer only.

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WHAT IS YOUR EXCHANGE POLICY?

We would be happy to exchange your order for a different size item as long as the original item is still new and unused with all tags attached. We just ask you to pay the exchange shipping fee. Please contact us with your order number to start the exchange process. 

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